Data Controller
MedOne Surgical, Inc.
670 Tallevast Rd, Sarasota, FL 34243, USA
Email: [email protected]
Phone: (941) 359-3129

Introduction
MedOne Surgical, Inc. (“MedOne”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit medone.com (the “Site”) or communicate with us.

This Site is intended for medical professionals, healthcare facilities, distributors, and other businesses. It is not directed to patients and is not intended to collect patient or medical information. Please do not submit any personal health or patient information through any part of the Site.

Information We Collect

Information you provide directly:

• Name
• Email address
• Telephone number
• Company or organisation name
• The contents of your message or enquiry

Information collected automatically (with your consent):

• IP address (anonymised)
• Browser type and version
• Device type
• Pages visited and time spent on the Site
• Referring pages

We do not collect payment information, health data, government ID numbers, or other sensitive personal information through the Site.

Legal Basis for Processing
We process your personal data on the following legal bases under UK/EU GDPR Article 6:

• Legitimate interests: to respond to business enquiries and operate and secure the Site, where these interests are not overridden by your rights.
• Consent: we only activate analytics cookies and tracking after you have explicitly accepted via our cookie banner.
• Legal obligation: where processing is required to comply with applicable law.

How We Use Your Information

• To respond to your enquiries and provide information about our products and services
• To operate, maintain, and improve the Site
• To understand how the Site is used (only where you have consented to analytics)
• To comply with applicable legal obligations

Cookies and Tracking
We use cookies for two purposes:

• Strictly necessary cookies: required for the Site to function and to remember your consent choice. These are always active.
• Analytics cookies (Google Analytics): used to understand how visitors use the Site. These are not activated until you explicitly accept via the consent banner.

You can accept or decline non-essential cookies when you first visit the Site, and change your choice at any time via the Cookie Settings link in the footer, or by visiting our cookie policy at medone.com/cookie-policy.

We also honor Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will treat this as a request to opt out of non-essential tracking.

Google Analytics and International Transfers
Where you have consented, we use Google Analytics (provided by Google LLC, based in the United States) to analyse Site usage. MedOne is also based in the United States. If you are visiting from the UK or EU, your data will be transferred to and processed in the US. Google is certified under the EU-US Data Privacy Framework, which provides an appropriate safeguard for this transfer. You can opt out of Google Analytics at any time by declining cookies via the cookie banner or by installing Google’s opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Data Sharing
We do not sell your personal data. We may share information with:

• Service providers who perform services on our behalf (such as website hosting and analytics), who are bound to process data only as instructed
• Legal or regulatory authorities where required by law
• A successor company in the event of a merger or acquisition

Data Retention
We retain contact and enquiry data for as long as necessary to respond to and keep a record of your enquiry, and as required by applicable law. Analytics data is retained for a maximum of 14 months within Google Analytics.

Data Security
We use reasonable technical and organisational measures to protect the information we collect. No method of internet transmission is completely secure and we cannot guarantee absolute security. In the event of a personal data breach likely to risk your rights and freedoms, we will notify the relevant supervisory authority as required by law.

Your Rights Under UK/EU GDPR
If you are located in the UK or European Economic Area, you have the following rights:

• Right of access (Art. 15): request a copy of the data we hold about you
• Right to rectification (Art. 16): request correction of inaccurate or incomplete data
• Right to erasure (Art. 17): request deletion of your data in certain circumstances
• Right to restriction (Art. 18): request we limit how we use your data
• Right to data portability (Art. 20): request your data in a machine-readable format where processing is based on consent
• Right to object (Art. 21): object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent (Art. 7): withdraw consent for analytics at any time via the cookie banner
• Rights related to automated decision-making (Art. 22): we do not carry out solely automated decision-making that produces legal or significant effects

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month at no charge.

Right to Lodge a Complaint
You have the right to lodge a complaint with your local supervisory authority:

• UK: Information Commissioner’s Office — ico.org.uk / 0303 123 1113
• EU: refer to your national data protection authority or the full list at edpb.europa.eu

We’d appreciate the opportunity to resolve any concerns directly first — please contact us at [email protected].

California Residents (CCPA/CPRA)
California residents have the right to know, access, delete, and correct personal information we hold, and to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your rights, contact [email protected].

Children’s Privacy
The Site is not directed to children. We do not knowingly collect personal information from anyone under 16 (or under 13 under US COPPA). If you believe a child has submitted information to us, contact [email protected] and we will delete it.

Third-Party Links
The Site may contain links to third-party websites. This Privacy Policy does not apply to those sites and we are not responsible for their privacy practices.

Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect any changes. Continued use of the Site after an update constitutes acceptance of the revised policy.

Contact Us
Email: [email protected]
Phone: (941) 359-3129
Post: MedOne Surgical, Inc., 670 Tallevast Rd, Sarasota, FL 34243, USA